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COVID-19 Screening

COVID-19 Updates for Patients & Visitors

Husband (patient) speaking to wife at his bedside

During the COVID-19 pandemic, our top priority is to keep our patients, visitors and caregivers safe. To protect everyone in our facilities, we’ve changed many of our policies and happenings at Baptist.

Here you’ll find:

  1. Visitor Policies and Restrictions
  2. Parking and Entry Changes
  3. Updates to Events, Meetings, Tours and Classes
  4. Changes to Emergency Room Policies
  5. Information on Elective Procedures
  6. Non-COVID-19 Care Instructions
  7. Additional Resources & FAQs

Community COVID-19 Nurse Line

Talk to a Baptist Health nurse about what's next and how to get care for COVID-19 symptoms. This services is available Monday - Friday, 8am-5pm, for free.

Call 904.302.5050

Telescope Health Virtual Screening

Video call a physician about your COVID-19 symptoms. Appointments are free with coupon code.

Request an Appointment

Chatbot Screening Tool

Chat with our free digital assistant to help you self-assess your risk for COVID-19.

Start Your COVID-19 Chat

Visitor Policies and Restrictions

Restricted access will apply to all visitors with very few exceptions noted below. All permitted visitors will be screened and checked for COVID-19 symptoms.

We require all patients and permitted visitors to wear masks or cloth facial coverings at all Baptist Health facilities. Please bring your ID and allow at least 15 minutes to be screened for fever and other COVID-19 symptoms, as well as complete out visitor check in.

Permitted visitors may include:

  • Pediatric (excluding NICU): One adult parent/guardian at a time. Other children may not be brought along for the visit and may not be left unattended while the parent/guardian visits the patient.
  • NICU: Up to two adult visitors at a time, and no more than two visitors per day.
  • Labor and Delivery: One spouse/partner or one designated guest or one doula per patient. No combinations allowed.
  • Adult Inpatient/Inpatient Surgery: One designated visitor* per day.
  • Adult Emergency Center and Outpatient Surgery: One designated visitor.*
  • Hospice: Two loved ones will be permitted.
  • End-of-life: Two loved ones will be permitted. Care teams will arrange visitation on a case-by-case basis.
  • Baptist MD Anderson Cancer Center: One visitor over 18 years of age permitted.

*What is a designated visitor?

All hospital and emergency center visitors are registered into our system upon entry. The designated visitor of the day may come and go, but may not switch out with another visitor in the same day.

Why Baptist Health is Safe

Learn more about how we’re keeping patients, visitors and team members safe at our locations.

Safety Practices at Baptist

Parking and Entry Changes

Entrances will be limited. Patients and permitted visitors should park and enter through the following areas:

For Your Non-COVID-19 Health Care Needs

Emergency Room & Urgent Care

The Emergency Room is designed for severe medical cases or injuries. If you suspect COVID-19, do not go to the ER unless you have severe symptoms ( i.e. respiratory issues).

  • If you feel sick, call your primary care physician or the Florida Department of Health’s hotline at 866-779-6121 for advice first before scheduling an appointment.
  • Do not show up at a doctor’s office or clinic without first contacting your doctor.
  • Chat with our digital assistant from the safety of your home about your symptoms and other factors to help you self-assess your risk for coronavirus (COVID-19).
  • Baptist Health also has convenient options available including video doctor visits, to help you determine the appropriate next step in care. To set up an online doctor visit or see ER wait times at each of our facilities, please visit baptistcarenow.com.

Resuming Elective Procedures​

We are committed to a COVID-Safe approach during every step of your surgical experience. While many remain concerned about the COVID-19 outbreak, we know some illnesses and injuries simply can’t wait. For your surgery, we want you know Baptist Health is a safe place for care.

Why Baptist is Safe

Your Virtual Care Needs

Caring for your health shouldn’t stop due to COVID-19. Our physicians can diagnose, treat, prescribe medications virtually, and conduct annual wellness checks.

Get Virtual Care

In-House COVID-19 Testing

We perform in-house COVID-19 testing on patients admitted to a Baptist Health hospital or Emergency Department, which differs from drive-thru site testing.

If you had a COVID 19 test performed at a Baptist Health Laboratory, this fact sheet will answer many of your questions and give you important background information about your test.

COVID-19 Testing Fact Sheet

Events, Meetings, Tours and Classes

To reduce the risk of exposure to COVID-19, we have canceled most of our classes, events, tours and meetings. Some classes will take place virtually. You will receive a notification if your event has been canceled or is available online.

We apologize for the inconvenience, and we will provide updates on any rescheduled events and classes as quickly as possible.

Any fees you paid will be refunded. If you have any questions, please contact us at covid19@bmcjax.com.

Current Online Classes

We are now offering some of our maternity classes virtually, at no cost. Register for any of these classes:

Childbirth Preparation Baby Care Basics Breastfeeding 101 Class

Additional Resources

Get the latest information from outside experts, advice from our doctors and news from Baptist Health.